Partner Relations
Manager

Keep every partner connected, supported, and growing with Colorescience.

TEAM Professional Sales

REPORTS TO Area Director

WORK STYLE Virtual-first

TRAVEL Occasional travel

The opportunity

Colorescience is building the next era of professional skin health - expanding our leadership in skin protection Beyond SPF, deepening our presence in dermatology and medical aesthetics, and helping professional partners turn exceptional products into better patient experiences and stronger, more sustainable businesses.

The Partner Relations Manager (PRM) will be the go-to Colorescience resource for a broad portfolio of professional partners across skin health professionals who are single owner operators. This is a relationship-led sales and service role for someone who loves connecting with people, solving problems, creating momentum, and making every interaction feel personal - even across a large, digitally supported portfolio.

You will build trust quickly, maintain a proactive rhythm of communication, and help partners access the products, education, programs, and answers they need to serve patients well. Through consistent outreach and disciplined follow-through, you will protect relationships, strengthen reorder behavior, and recognize opportunities for deeper support and growth.

Why this role matters

Every Colorescience partner matters. Partners expect a responsive, knowledgeable resource who knows their history, understands what they need, follows through, and helps them get more value from the relationship - not only someone who appears when it is time to place an order.

The PRM is that resource. You are the heartbeat of our partner base: the trusted guide who keeps partners informed, engaged, and equipped to grow. Your consistency creates loyalty. Your responsiveness builds confidence. Your ability to see and act on opportunity protects the business today while opening the door to what each partnership can become.

What you will own

•      Partner relationship ownership. Serve as the go-to Colorescience resource for a broad portfolio of professional partners, quickly establishing rapport and earning trust through warmth, responsiveness, product knowledge, sound judgment, and dependable follow-through.

•      Proactive connection. Create a purposeful cadence of calls, texts, email, virtual meetings, and campaign outreach so partners feel seen and supported - and so needs, risks, and opportunities are identified before they become urgent.

•      Retention and reorder support. Protect the partner base by monitoring engagement and order patterns, making timely recommendations, reactivating lapsed relationships, and helping partners maintain the right product mix and inventory for their business.

•      Product and education connection. Build strong working knowledge of the Colorescience portfolio and connect partners to virtual certifications, Marketing Webinars and Colorescience Professional Academy.

•      Service-led selling. Listen first, solve the right problem, and recommend products, programs, samples, testers, education, or business tools that align with the partner's goals and patient needs. Make every commercial interaction feel useful, relevant, and rooted in service.

•      Program and digital activation. Help partners use and access Colorescience Connect for ease of ordering, train on usage of Brand Folder and Practice Pages, tools that extend the relationship beyond the treatment room and make Colorescience easier to do business with.

•      Responsive problem solving. Own partner questions from first contact through resolution, coordinate with Marketing,Operations, Education, Digital, and other teams when needed, and communicate clearly until the loop is closed.

•      Opportunity recognition and transition. Identify partners showing higher growth potential, multi-location opportunity, expanding teams, or need for deeper business support. Bring the opportunity forward and create a seamless handoff to the Partner Growth Manager or Strategic Business Development Manager when the partner is ready.

•      Portfolio and CRM discipline. Keep partner records, activity, opportunities, commitments, and next steps current; use segmentation, engagement, and order data to prioritize outreach and follow up with consistency across a broad portfolio.

•      One-Crew execution. Work closely with Partner Growth Managers, Strategic Business Development Managers, New Business Development Managers, Clinical Science Educators, Partner Marketing, Digital, Customer Experience, Operations, and leadership so every partner experiences one connected Colorescience team.

How you will work

•      Operate through the CS24/7 philosophy: every partner is connected through accessible support, relevant communication, digital tools, and dependable follow-through.

•      Lead with curiosity and care - understand the person and business behind the request, ask thoughtful questions, and make each recommendation relevant to the partner's goals.

•      Balance responsiveness with proactive portfolio management - serve the need in front of you while consistently reaching partners who may not raise their hands.

•      Choose the team win: share information, invite the right expertise, support your Crew, and own commitments fully. If helping the partner and the team succeed matters more than collecting an individual trophy, you will thrive here. 

What success looks like

OUTCOME	EVIDENCE OF IMPACT
Partner retention	Partners remain active, engaged, and connected, with reduced attrition and stronger reactivation of relationships that have gone quiet.
Reliable reorders	Proactive outreach and relevant recommendations improve reorder consistency, product availability, and portfolio health across the partner base.
Partner experience	Partners experience timely answers, personal attention, dependable follow-through, and a trusted go-to relationship with Colorescience.
Program engagement	More partners participate in education, launches, Lasting Beauty Rewards, Practice Pages, events, and digital tools that strengthen connection and value.
Excellent execution	CRM records are current, outreach is purposeful and timely, commitments are closed, and a broad portfolio is managed with accuracy and care.

What you bring

•      A minimum of two years of successful sales experience; experience in professional aesthetics, medical aesthetics, physician-dispensed skincare, dermatology, MedSpa, plastic surgery, professional beauty, or a related category is strongly preferred.

•      A demonstrated ability to build relationships, uncover needs, recommend solutions, and achieve sales or retention goals through consistent, service-minded follow-through.

•      Comfort using sales, order, and engagement data to prioritize outreach, strengthen reorder behavior, identify risk, and recognize opportunity.

•      The ability to quickly establish rapport and earn trust by phone, text, email, and video with physicians, providers, owners, practice leaders, and staff through warmth, curiosity, credibility, responsiveness, and genuine care.

•      The curiosity and learning agility to build strong product and skin-health knowledge, communicate it accurately, and translate it into clear partner and patient value.

•      A team-oriented mindset and a history of winning with others - sharing information and credit, asking for help when needed, and following through on shared commitments.

•      Excellent verbal and written communication, active listening, and problem-solving skills, with a confident and professional presence across digital channels.

•      Excellent organization, time management, and follow-through across a broad portfolio with high interaction volume. Comfort working in CRM and digital sales tools; ability to travel occasionally for company meetings, education, and partner events.

Especially valuable

•      Familiarity with dermatology, MedSpa, plastic surgery, physician-dispensed skincare, professional beauty, retail skincare, or professional skin health; clinical or aesthetic credentials are a plus.

•      Experience with CRM, remote selling, customer success, sales analytics, campaign outreach, promotions, education, or reactivation programs.

The leader we are looking for

•      Relationship-minded and proactive. You enjoy connecting with people, anticipate needs, and do not wait for a partner to call before creating value.

•      Service-led and commercially minded. You believe selling starts with listening, and you can connect the right solution to the partner's needs and the business opportunity.

•      Warm, credible, and responsive. You connect quickly across channels and earn lasting trust through empathy, relevance, sound judgment, and consistent delivery.

•      Team-first and low-ego. You love the shared win more than the individual spotlight. You share what you know, bring in expertise, and make both the partner and the Crew better.

•      Organized and resilient. You can move fluidly among many partners and priorities while preserving the personal touch, accuracy, and follow-through that build trust.

•      Purpose-driven. You believe skin health can change confidence and quality of life, and you want your work to matter.

Why Colorescience

Colorescience is where science, skin health, and human confidence meet. We are known for category-defining mineral protection and a growing portfolio designed to prepare, protect, repair, and strengthen skin. A Colorescience product is purchased every six seconds - and we are building the team that will expand that impact through the professionals patients trust most.

Our belief is simple: Skincare IS a Service. We help professional partners create better patient experiences, integrate skin health more meaningfully into care, and grow sustainable businesses - advancing skin protection and health Beyond SPF. In this role, you will make that service promise real for every partner, every day.

Ready to build what is next? Bring your relationship instincts, your commercial drive, and your love of helping people. Help us make every Colorescience partner feel seen, supported, and connected to what is possible.