Products

Yes. As of February 2017, we updated the product cartons for our top products with a new look. However, only the outer carton has changed. Inside, you’re still getting the same great products and ingredients that you know and love.

We think the new design better reflects the purpose of our mission – to provide products that have multiple benefits – sun protection, skin care benefits, and correction. Plus, we think the new design just looks great, and we hope you do too.

Our natural finish pressed foundation provides a buildable medium to full coverage.

We spent countless hours reformulating our shades to create neutral shades that will be a fit for more skin tones while simplifying the choice down to fewer options so that you are more likely to get the right shade on the first try. One significant change is that all of our shades are now neutral, while our previous shades incorporated either cool or warm undertones.

Shade Recommendations Based on Usage of Other Colorescience Products

If you already use our Tint du Soleil foundation or Brush-on Sunscreen, it’s easy to find your match, since you already know if you’re Light, Medium, Tan or Deep. If you’re new to Colorescience, first decide which of the four shades you fall under, and then read on.

Light will match with our Light Ivory shade. Deep will match with our Deep Mocha shade. Medium skin tones simply need to decide if they are on the lighter or darker side of medium: Medium Bisque is lighter; Medium Sand is darker. Tan skin tones also choose between two shades: Tan Natural as a lighter tan, and Tan Golden as a darker shade of tan. Since all shades are neutral, they blend seamlessly into the skin, matching a wide range of skin tones.

Shade Recommendations from Previous to New Shades
Previous Shade New Shade
Light as a FeatherLight Ivory
Pass the ButterLight Ivory
All Dolled UpMedium Bisque (lighter), Medium Sand (darker)
All EvenMedium Bisque (lighter), Medium Sand (darker)
California GirlMedium Bisque (lighter), Medium Sand (darker)
Second SkinMedium Bisque (lighter), Medium Sand (darker)
Girl from IpanemaTan Natural (lighter), Tan Golden (darker)
Not Too DeepTan Natural (lighter), Tan Golden (darker)
Taste of HoneyTan Natural (lighter), Tan Golden (darker)
Toast of the TownDeep Mocha
Rich MochaDeep Mocha

Rub across knuckles lightly in circular motion 2-3 minutes until you notice powder flowing evenly, now brush is primed. Clean with rubbing alcohol on paper towel and lightly go through brush bristles weekly.

Click here for video demonstration

The FDA has established requirements for all over-the-counter drug products (sunscreens) to go through stability testing to assure products are stable and have appropriate expiry dating. All products with less than 3 years real time stability testing must include an expiry date on their packaging per federal regulations. After the product passes 3 year real time stability testing then a company has the choice to no longer include an expiry date as the testing supports stability for at least 3 years.

Some Colorescience® products are currently in stability testing and therefore are still required to have an expiry date until the 3 year mark is surpassed and products pass all stability requirements. Current products listing expiry date:

  1. Skin Mattifying Primer SPF 20
  2. Sunforgettable® Lip Shine SPF 35
  3. Even Up™ Clinical Pigment Perfector SPF 50
  4. Natural Finish Pressed Foundation SPF 20

None of our products are certified as gluten-free as no testing has been done on any finished product. That claim is usually reserved for food products. All of our raw materials are sourced as gluten free but we cannot guarantee there is no cross contamination with gluten ingredients in the production and transportation process.

Colorescience does not use paraben preservative systems. We do, however, use some raw material blends which contain parabens. These incidental parabens are included at a very low use levels relative to what is allowed globally.

Colorescience only uses the highest proprietary blend of minerals and no fragrances, no mineral oil, alcohol or talc and have sunscreen in most of our product line.

Colorescience itself does not conduct any animal testing.

It actually improves your lashes with panthenol and is a dry mascara versus a wet mascara which streaks. Remember to never pump mascara which dries it out and attributes to bacteria. All mascaras should be replaced every three months.

The concern with “powder” sunscreens has been the very small particle sizes used in some powder sunscreen formulations. The particle size that has risen concerns range in size from 1 and 100 nanometers. Colorescience can confirm that all of our Mineral Sunscreens have been tested and do not fall into the above mentioned small particle size.

SPF 30 is daily use and has matte or shimmer and has more of a tint. SPF 50 is matte with a light sheer tint and is for active use and is water resistant. Both products need to be applied every 80 minutes.

Yes. Colorescience is in compliance with the new OTC sunscreen monograph.

REQUIREMENTS:

Broad Spectrum designation. Sunscreens that pass FDA's broad spectrum test procedure, which measures a product's ultraviolet A (UVA) protection relative to its ultraviolet B (UVB) protection, may be labeled as "Broad Spectrum SPF [value]" on the front label.

Use claims. Only Broad Spectrum sunscreens with an SPF value of 15 or higher can claim to reduce the risk of skin cancer and early skin aging if used as directed with other sun protection measures. Non-Broad Spectrum sunscreens and Broad Spectrum sunscreens with an SPF value between 2 and 14 can only claim to help prevent sunburn.

"Waterproof," "sweatproof" or "sunblock" claims. Manufacturers cannot label sunscreens as "waterproof" or "sweatproof," or identify their products as "sunblocks," because these claims overstate their effectiveness. Sunscreens also cannot claim to provide sun protection for more than 2 hours without reapplication or to provide protection immediately after application.

Water resistance claims. Water resistance claims on the front label must indicate whether the sunscreen remains effective for 40 minutes or 80 minutes while swimming or sweating, based on standard testing. Sunscreens that are not water resistant must include a direction instructing consumers to use a water resistant sunscreen if swimming or sweating.

Drug Facts. All sunscreens must include standard "Drug Facts" information on the back and/or side of the container.

Our formulations change from time to time. The ingredient listings on our website are currently in distribution. If you bought our products elsewhere, they may be based on an older formulation. Please note that every Colorescience formulation contains efficacious ingredients and is formulated to be stable and safe.

The decision to discontinue the Sunforgettable refills was made primarily with our customers’ skin health in mind. Our Quality Control along with R&D teams were finding that the brush will tend to become slightly clogged little by little after being used over an extended period of time (even when cleaned regularly). When this happens, the customer does not get an ample amount of powder dispensing from the brush, causing them to not be fully protected.

In regards to the pressed foundation compact refills the decision to not offer this item moving forward was made because we found looking at the sales volume that most customers preferred a new compact each time.

We carefully select the partners that we authorize to sell our products to ensure that you always receive a safe and consistent experience with Colorescience products. Below are the sellers that we have authorized to sell online:

  • Amazon.com
  • BeautifiedYou.com
  • Beautybar.com
  • BeautyCollection.com
  • Dermstore.com
  • Dermwarehouse.com
  • FrendsBeauty.com
  • GreatBeauty.com
  • Jet.com
  • Lovelyskin.com
  • NigelBeauty.com
  • Pharmaca.com
  • PlanetBeauty.com
  • Sephora.com
  • Skin-etc.com
  • Skin1.com
  • SkincareRX.com
  • Skinstore.com
  • Skinthology.com
  • SoftSurroundings.com
  • TravelSmith.com
  • Ulta.com

To find an authorized retail location near you, please use our location finder.

We are aware of unauthorized sellers that sell our products through their own websites or via other large websites, such as Walmart.com. Please note that in most situations involving a large, reputable online retailer, our products are actually being sold by a third-party reseller, not unlike a seller on eBay (for example, an independent seller that is selling on Walmart.com, but not directly affiliated with Walmart).

We’re unable to verify the authenticity, ingredients, or safety of products purchased through these unauthorized sellers, and we cannot confirm that the products they are selling were manufactured by Colorescience. In some cases, the products may be original Colorescience products, but outdated, expired, defective, or manufactured/packaged for other markets. If you choose to purchase from one of these resellers, please be aware that you do so at your own risk, and we’re not able to stand behind (or verify the authenticity of) those products.

Known unauthorized sellers currently include:

  • Costco.com
  • Walmart.com
  • Sears.com
  • Rakuten.com
  • NewEgg.com
  • Strawberrynet.com
  • eBay (all sellers)
  • LaLa Daisy
  • SkinCare by Alana
  • Cart Crush

Returns

To ensure that orders get to our customers as quickly as possible, our system begins processing orders as soon as they are placed. As a result, most orders cannot be cancelled after they have been placed. In some cases, if you call us (during business hours) within 1 hour of placing your order, we may be able to cancel it.

If we are unable to cancel your order, we will provide you with instructions for returning your order and receiving a full refund.

We unconditionally guarantee our products to be free of manufacturing defects when stored and used as directed on the individual product labeling.

We take great pride in our reputation for quality and value. If for any reason you are not satisfied with your purchase, we will gladly accept returns or exchanges within 30 days of the date of purchase for any Colorescience products purchased on Colorescience.com. Unfortunately, we cannot accept returns or exchanges for products not purchased at Colorescience.com.

You may contact our Colorescience Concierge team by email, live chat or phone at 1-866-426-5673. Our Concierge team is available from 7am to 4pm Pacific, Monday through Friday.

To initiate a return or exchange, please contact our Colorescience Concierge team by email or phone at 1-866-426-5673.

  • Refunds for items returned within 30 days of the purchase date will be made in the form of the original payment minus shipping costs.
  • Please note that it can take up to 5 business days to process a return or exchange. Please allow up to two billing cycles for a refund to appear on your credit card statement.
  • No refunds or exchanges on sale items or last call items.
  • The acceptance of a shipment by a Transportation Company is an Acknowledgement that the articles were delivered to them in good condition and properly packaged. Goods damaged in transit to customers are the responsibility of the customer to report to Colorescience within 24 hours so that a damage claim can be processed through the Transportation Company.
  • If you have received the wrong product, please contact customer service at 1-866-426-5673 or Contact a Colorescience Concierge within 72 hours of receiving the incorrect item.

If you have received the wrong product, please email our Colorescience Concierge team or call 1-866-426-5673 within 72 hours of receiving the incorrect item.

My Account

You will be given the option to create an account upon checkout. Follow the New Customer prompts located to the right of your shopping bag to set up your new account.

To edit your account information, Sign In to your account and then click on My Account located at the top right of the Colorescience web page. Then, click on My Personal Information to make changes to your account.

You can reset your password by clicking the Forgot Your Password link, or from the Sign In page, select "Forgot Your Password".

To view your order history, Sign In to your account and then click on My Account located at the top right of the Colorescience web page. Then, click on My Orders. If you do not see your order(s) listed, please contact customer service at 1-866-426-5673 or contact a Colorscience Concierge.

Billing & Payment

We accept Visa, Mastercard, Discover and American Express.

Colorescience.com charges sales tax on all U.S. orders. Sales tax will automatically be calculated and added to your order during checkout.

If you have a questions about your invoice, please Contact a Colorescience Concierge or call customer service at 1-866-426-5673.

If you need a copy of your invoice, please have your order number ready and Contact a Colorescience Concierge or call customer service at 1-866-426-5673.

Your credit card will be charged once your order has shipped.

Shipment & Delivery

You will receive an email containing tracking information once your order has shipped.

Shipping charges are automatically calculated based on destination and shipping service. Free Standard Shipping may be available. Please visit our Special Offers page to view current Colorescience.com promotions.

We currently do not offer international shipping and are unable to support shipping to APO/FPO addresses overseas. We also cannot ship to PO Boxes as UPS requires a physical address where someone can sign for the shipment. However, Colorescience products can be found in several countries around the world. To locate Colorescience products near you, please visit our International page.

If you are shipping through an International Courier Service or a freight forwarder, we are not responsible for final destination delivery of goods. Once delivery verification has been reported by our domestic delivery service (US Postal, FedX, UPS) we are unable to reship or refund for packages not received.

If you do not receive your order, please have your order number ready and Contact a Colorescience Concierge or call customer service at 1-866-426-5673.

If you are shipping through an International Courier Service or a freight forwarder, we are not responsible for final destination delivery of goods. Once delivery verification has been reported by our domestic delivery service (US Postal, FedX, UPS) we are unable to reship or refund for packages not received.

If an item is missing from your order, please have your order number ready and Contact a Colorescience Concierge or call customer service at 1-866-426-5673.

We unconditionally guarantee our products to be free of manufacturing defects for one (1) year from the date of purchase when used as directed and maintained between 35° and 105° Fahrenheit. If you feel that you have received damaged goods, please have your order number ready and call customer service at 1-866-426-5673 within 24 hours of receipt so that a damage claim can be processed.

If you wish to report a complaint, please Contact a Colorescience Concierge or call customer service at 1-866-426-5673. Your feedback is important to us.

Orders shipping to P.O. boxes must be shipped via Free Economy Shipping or Priority Mail (HI & AK only). For all other shipping methods, please be sure to provide an actual street address for delivery. Orders submitted with P.O. Box for shipping address and shipped via Ground/Air will be downgraded to Economy Shipping.