Colorescience Privacy Policy

This Privacy Policy is effective on May 14, 2020.

Your privacy is very important to us. This Privacy Policy details Colorescience’s commitment to respecting the privacy of our customers and visitors to our Website and our other Services.

This Privacy Policy describes how Colorescience collects, discloses, and uses the information you provide to us on our Website and our other Services. It also describes the choices available to you regarding our use of information about you and how you can access and update this information. We reserve the right to revise this Privacy Policy at any time. When we make revisions, we will post them here on the Services and update the effective date at the top of this Privacy Policy. If we make changes that are significant, we may use reasonable efforts to attempt to notify you (in accordance with applicable law), including by email or placing a prominent notice on the first page of the Website. Revisions will be effective immediately upon posting. We encourage you to periodically review this Privacy Policy to stay informed about our collection, processing and sharing of information about you.

In conjunction with this Privacy Policy, you should also review our Terms of Use located at https://www.colorescience.com/terms-conditions for a more complete understanding of the rules governing our Services. Capitalized terms not defined in this Privacy Policy have the meanings set forth in the Terms of Use.

COLLECTION AND USE OF INFORMATION ABOUT YOU

In order to provide an efficient, meaningful and customized experience for you on the Services, we collect the following information from you:

  • Contact information such as name, email address, mailing address and phone number
  • Billing information such as credit card number and billing address
  • Unique identifiers such as user name, account number and password
  • Preferences information such as product wish lists, marketing preferences, and order history
  • Email addresses of friends or other people you would like us to contact

We may also obtain information about you from other sources, including commercially available sources, such as social media platforms, data aggregators and cooperatives and public databases. We may combine the information we receive from and about you, including the information you provide to us, with information we receive from third parties, information we automatically collect (as explained below) and information provided or collected offline including when you use the Services.

For example, by registering for an account, you may have the option to sign in using third party social networking websites ("Social Networks"), such as Facebook or Twitter. You may also have the option of connecting to Social Networks to complete your profile information and populate your account with information from these networks. If you choose to sign in through these Social Networks or connect your account to these Social Networks, we use the information you have already provided to such Social Networks and which you have allowed such Social Networks to share with Colorescience, including, but not limited to, your name, your user profile picture, your friends and contacts list, your gender, and the groups and networks to which you belong (collectively, your "Submitted Information"). You expressly authorize us to collect and use your Submitted Information in connection with your use of the Services. We advise you to carefully read to the terms of use and privacy policies of Social Networks. It is your responsibility to read and accept the respective Social Networks policies prior to creating or signing into your account through a Social Network.

As is true of most websites and similar services, we automatically gather information about your computer or device from which you access the Services, such as your IP address, browser type, time and date of visit, referring/exit pages and operating system. We may log this information for system administration, order verification, internal marketing and system troubleshooting purposes.

We may use the information we collect about you to:

  • Fulfill your order and process payments;
  • Send you an order confirmation;
  • Send you requested product or service information;
  • Assess your needs to determine suitable products;
  • Send product updates or warranty information;
  • Respond to customer service requests and provide you with live support;
  • Verify your identity and maintain your account, settings and preferences;
  • Collect feedback regarding your experience;
  • Send you newsletters and marketing communications;
  • Improve our Services and marketing efforts;
  • Conduct research and analysis;
  • Display content based upon your interests;
  • Investigate and assist you in resolving questions and concerns you have regarding the Services; and
  • Develop new products, features, partnerships and services;
  • Prevent, find, and resolve software or hardware bugs and issues;
  • Monitor and improve our operations and processes, including security practices, algorithms and other modeling;
  • Respond to legal proceedings and obligations

To review and update information about you to ensure it is accurate, contact us at the address listed at the bottom of this Privacy Policy.

WEB TRACKING TECHNOLOGIES

We may use cookies, web beacons, pixel tags or other technologies to automatically collect certain information when you use our Services or interact with our emails on or from our Services or other affiliated websites. This information may include your IP address, browser type, geolocation data, unique user ID, cell phone model, operating system and carrier, and Internet Service Provider. We also may collect information about your use of our Services, such as the number of times you return or visit the Services, whether you click-through, open, or forward links, emails, and ads, the URLs and webpages you've visited, sections of or content on pages of the Website on which you click or in which you are interested, the number of times you visit each webpage, what downloads and/or search queries you have made, how long you spent on particular sections of the Website and on the Services generally, and other website usage data. These technologies (including cookies on the Website) allow us to keep track of your order as you shop on our Services, recognize registered users when they visit, and provide registered customers with information and advertising that is more relevant to them. If you register with or order from us, we may use cookies or other technology to monitor and maintain information about how you use our Services and what you buy. If you do not register with or order from us, we may monitor and maintain information about your use of the Website in order to improve your shopping experience and provide you with more relevant products, content and advertising. Cookies

Cookies are small text files of information stored by the Internet browser on your computer's hard drive or mobile device. We may use cookies to collect browsing data to keep track of your preferences and profile information and to collect general usage and volume statistical information. You may set your Internet web browser to refuse cookies or to remove cookies from your hard drive; however, you should note that cookies may be necessary to provide you certain features available on the Services.

WEB BEACONS

Our Services may contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We may use a third party to gather information about how you and others use our Services. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our Services are used.

We may partner with third party ad network(s) to either display advertising on our Services or to manage our advertising on other websites. Our ad network partner(s) may use cookies and/or web beacons to collect non-personally identifiable information about your activities on our Services and other websites to provide you with targeted advertising based upon your interests.

We may also use services hosted by third parties, such as Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to assist in providing the Services. Google Analytics uses cookies to help us analyze how users use the Services. The information generated by the cookie about your use of the Services (including your IP address) will be transmitted to, and stored by, Google on their servers. Google will use this information for the purpose of evaluating your use of the Services, compiling reports on website activity for us and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the Services. By using these Services, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

TARGETED ADVERTISING

Targeted Advertising (also known as online behavioral advertising) uses information collected on an individual's web browsing behavior such as the pages they have visited or the searches they have made. We may work with third parties by placing or accessing cookies in your browser when you visit this, or other, websites and thus being able to better serve you relevant, targeted advertising to you based on your viewing history.

DO NOT TRACK

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The Services may not respond to Do Not Track requests or headers from some or all browsers.

CHOICE/OPT-OUT

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, updating your communications preferences in your account by clicking on the "Unsubscribe" link contained in any promotional email or contact us at the e-mail address listed at the bottom of this Privacy Policy (and put "Unsubscribe" or "Opt Out" in the subject line).

We may also send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. We may also send you transactional communications related to orders you place through the Services. For instance, we may send you an email to confirm that we have received your order, to update you on your shipping and order status, or to answer questions you may have about your order. Generally, you may not opt-out of these service-related announcements or transactional communications, which are not promotional in nature. If you do not wish to receive them, you may request that Colorescience disable your account by contacting us at the address listed below, or by contacting the Colorescience Concierge team at https://www.colorescience.com/customer-service. Please clearly label the subject line "Corrections / Disabling Account."

INFORMATION SHARING (GENERAL)

We will share information about you with third parties only in the ways that are described in this privacy statement.

We may provide information about you to companies that provide services to help us in the operation of our Services or with our other business activities such as shipping your order or offering customer service. Such sharing includes:

  • sharing your billing and shipping information with payment processors such as Authorize.net and third-party logistics vendors that are assisting us in fulfilling orders you place through the Services,
  • sharing information about you with third parties such as Crowdtwist, Inc. that assist us in maintaining and operating the Rewards Program (as further described below),
  • sharing information about you with third parties such as media agencies or email service providers that are assisting us in sending direct marketing messages,
  • sharing information about you with third party service providers who provide services such as IT and system administration and hosting, research and analytics, and customer support for the purposes and pursuant to the legal bases described above,

These companies are required to maintain the confidentiality of the information disclosed to them and otherwise to comply with the terms of this Privacy Policy, and are prohibited from using disclosed information about you for any purpose other than as necessary to provide the applicable services to us.

We may also disclose information about you:

  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity;
  • to investigate fraud or respond to a government request;
  • as required by law such as to comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable government request;
  • while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets; or
  • to any other third party with your prior consent to do so.

We may share non-identifiable information (such as the number of daily visitors to a particular web page or the size of an order placed on a certain date or other aggregated usage data) with third parties such as advertising partners. This information does not directly personally identify you or any user. If Colorescience engages in a joint promotion with an affiliate and/or partner, we may share information about you with our affiliate and/or partner to be used in relation to the promotion, and you will have the opportunity to opt-out out of such promotional communications.

If Colorescience is involved in a merger, acquisition or sale of all or a portion of its assets, or in the event that Colorescience goes out of business or enters bankruptcy, information about you may be one of the assets that is transferred to or acquired by the third party. You acknowledge that such transfers may occur, and that any acquirer of Colorescience or its assets may continue to use information about you as set forth in this Privacy Policy. If any acquirer of Colorescience or its assets will use information about you contrary to this Privacy Policy, you may receive prior notice (in accordance with applicable laws).

INFORMATION SHARING (LASTING BEAUTY REWARDS)

  1. We may share the following information with “Colorescience Partners” (medical or other aesthetic practices carrying Colorescience products) for the purpose of enabling them to contact you, award points, and redeem coupons including:
    1. Your points balance and length of time as a member
    2. Digital and in-office coupons that are either available or that have been already used
  2. Additionally, Colorescience Partners are permitted to redeem your points on your behalf, in exchange for an in-office coupon to be used with that partner.
  3. If you either registered for Lasting Beauty Rewards (“LBR”) at, or were awarded points by a Colorescience Partner, we may provide to that Colorescience Partner:
    1. Your contact details, which may include email address and phone number
    2. Your online and offline transactional history, including products previously purchased
  4. Colorescience will take reasonable measures to monitor and prevent abuse of this access, and will reverse transactions not authorized by you upon your request.
  5. Your mailing address, birthday, payment information, and other information about you other than above will not be shared with Colorescience Partners.
  6. Further information about Lasting Beauty Rewards may be obtained at our Lasting Beauty Rewards Customer Terms and Conditions at com/lbr-terms-conditions, which may be updated form time to time as well as our Lasting Beauty Rewards FAQs at https://www.colorescience.com/rewards, which may be updated from time to time.

PUBLIC COMMUNICATIONS FEATURES

From time to time you may be able to participate in certain activities on the Services, such as forums, reviews, user opinions, chat rooms or bulletin boards (“Public Communications Features”), which give you the opportunity to communicate with Colorescience and other users of the Services. Be aware that when you volunteer information or create a public profile in the course of your participation in our Public Communications Features, you are also agreeing to allow certain aspects of information about you to be made public. This includes your username, any information or images that you add to your signature, or any data or other information, including information about you, which you otherwise post to the public using such Public Communications Features. Colorescience does not review, censor, or in any manner control the content of these Public Communications Features. Consequently, Colorescience has no liability or responsibility for information made available through these Public Communications Features and you will be liable to Colorescience for any liability that we incur as a result of any information submitted by you in or through the Public Communications Features.

SECURITY

The security of information about you is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We will not store your complete credit card information on our servers, but will only use an incomplete identifier (e.g., last four digits of your credit card number) to identify your account. Any complete credit card information you choose to store in connection with your account will be stored by our third party payment processing service providers such as Authorize.net.

We follow generally accepted industry standards to protect the information about you submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Services, you can contact us as listed at the bottom of this Privacy Policy.

CALIFORNIA RESIDENTS

The California Consumer Privacy Act provides some California residents with additional rights in certain circumstances. These are described in our “Privacy Notice for California Residents” in the following link; https://www.colorescience.com/ccpa.

CHILDREN'S PRIVACY

We do not knowingly collect or solicit information about children under the age of thirteen (13). If you are under the age of thirteen (13) you should not register, order, purchase or provide information to or from Colorescience. If you have knowledge that we may have any information about a child under the age of thirteen (13), please email us.

Correction to Information ABOUT YOU or Disabling Your Account

You can (a) access, correct, or update information about you, and/or (b) disable your online account to prevent any future purchases through that account. You can make these requests by contacting us as listed below, or by contacting the Colorescience Concierge team at https://www.colorescience.com/customer-service. Please clearly label the subject line "Corrections / Disabling Account." Do not email us your credit card information.

CONTACT INFORMATION

You can contact us about this Privacy Policy by contacting us at the mailing address, e-mail address or phone number below:

Colorescience, Inc.
2141 Palomar Airport Road, Suite #200
Carlsbad, CA 92011

Email: concierge@colorescience.com
Phone: 866-426-5673

©2020 Colorescience, Inc. All Rights Reserved.